At i1m, we understand that your trust begins with how we handle your personal information. This Privacy Policy clearly explains what we collect, how it is used, and the measures we take to protect it.
Six core principles governing how i1m handles your personal data
All data transmitted between your device and i1m's servers is protected by 256-bit SSL encryption — the same technology used by leading banking institutions in Malaysia to keep your information secure at all times.
Your personal data is stored on secured servers in certified data centres with strict access controls. No unauthorised personnel can access your information, and all access is logged for audit purposes.
I1m has never and will never sell, rent, or transfer your personal data to third parties for marketing purposes. Your data belongs to you, and we respect that fully without exception.
You have the full right to access, correct, or request deletion of your personal data. All such requests can be submitted to the i1m support team and will be processed within the legally stipulated timeframe.
The i1m Privacy Policy is formulated in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure that all data collection and processing practices comply with the applicable legal requirements in Malaysia to protect your rights as a user.
In the event of any security incident involving your data, i1m is committed to notifying you in a timely manner and taking immediate remedial steps to minimise any impact on your personal information.
I1m ("we", "Platform") takes seriously its responsibility to protect the privacy and security of every user's personal data. This Privacy Policy is drawn up in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data protection.
This document outlines the types of personal data we collect, the purposes for which it is used, the parties who may receive it, the retention period, and your rights as a data subject. We are committed to ensuring your personal information is always handled with full accountability, transparency, and a high level of security.
Any enquiries relating to this Privacy Policy may be directed to our Data Protection Officer through the channels stated at the end of this document.
I1m only collects data necessary to provide you with a safe, efficient, and reliable service. The categories of data we may collect are as follows:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Personal Identity | Full name, date of birth, identification card number | Identity verification (KYC), legal compliance |
| Contact Information | Email address, phone number, residential address | Account communications, notifications, customer support |
| Financial Data | Bank account number, bank name, transaction records | Processing of deposit and fund withdrawal transactions |
| Technical Data | IP address, device type, web browser, OS | Account security, fraud detection |
| Usage Data | Game records, total wagering amount, active time | Platform analytics, responsible gaming |
| Communication Data | Support chat logs, sent emails | Complaint resolution, service improvement |
Your personal data is collected through various methods when you interact with the i1m platform:
Every piece of data we collect has a legitimate and clearly defined purpose. i1m uses your personal data for the following purposes:
I1m does not sell or disclose your personal data to third parties for marketing purposes. However, under certain limited circumstances, we may share data with the following parties:
All third parties that receive data from i1m are required to sign strict data protection agreements and may only use that data for the stated purposes.
The security of your personal data is i1m's top priority. We implement multiple layers of technical and organisational security measures to protect your information:
While we take all reasonable precautions, no system can guarantee absolute security. You are also responsible for keeping your password and account login credentials secure.
I1m retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by law. General retention periods are as follows:
Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be identified. You may request early deletion of your data subject to applicable legal obligations.
As an i1m user and data subject under Malaysia's PDPA, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you at any time.
You have the right to request correction of inaccurate or incomplete data at no charge.
You may request deletion of your data subject to applicable legal obligations.
You have the right to object to the processing of your data for certain purposes, including direct marketing.
You may request your data in a machine-readable format for transfer to another platform.
You may request restriction of your data processing under certain specified circumstances.
To submit any request relating to the rights above, please contact the i1m support team via live chat or email. We will process your request within 21 working days in accordance with PDPA requirements.
I1m uses cookies and similar tracking technologies to enhance your experience on the platform. The types of cookies we use are:
You can manage cookie settings through your web browser settings. However, disabling essential cookies may affect the functionality of the i1m platform.
In some cases, your personal data may be processed or stored outside Malaysia, particularly by technical service providers or cloud infrastructure providers we use. Should such a transfer occur:
You may request further information about the data transfer mechanisms we use by contacting our Data Protection Officer.
The i1m platform is exclusively for users who are aged 18 years and above. We do not knowingly collect, process, or store personal data of any individual under the age of 18.
I1m reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. When material changes are made:
We encourage you to review this Privacy Policy periodically. Continued use of the platform after the update date indicates your acceptance of the revised policy.
For any enquiries, concerns or requests relating to this Privacy Policy or your personal data, please contact the i1m Data Protection Officer (DPO) through the following channels:
We are committed to responding to all privacy-related inquiries within 14 working days. For more complex requests or those requiring further investigation, we will notify you of the expected timeframe.
We have taken all necessary steps to ensure your personal data remains protected at all times. Register now and enjoy a safe, fair, and enjoyable gaming experience with the i1m player community across Malaysia.