Terms and Conditions i1m – Malaysia Casino Platform

1 Acceptance of Terms

This Terms and Conditions document ("Terms") constitutes a legally binding agreement between you ("Player" or "User") and i1m ("Platform", "We"). These Terms govern your access to and use of the website, mobile application and all services provided by i1m.

By creating an account, logging in, making a deposit or using any part of the i1m platform, you expressly and implicitly agree to be bound by these Terms, together with our Privacy Policy and Responsible Gaming Policy, all of which form part of this agreement.

In the event of any discrepancy between the Bahasa Melayu version and any other version of this document, the Bahasa Melayu version shall serve as the primary reference for users in Malaysia.

2 Registration Eligibility

To register and use the i1m platform, you must meet all of the following eligibility requirements:

• Aged 18 years and above at the date of registration
• Not on the self-exclusion list of any gambling platform
• Have full legal capacity to enter into binding agreements
• Register on your own behalf and not on behalf of any other person
• Never previously banned by i1m or having a suspended account
• Use payment methods registered in your own name

I1m reserves the right to reject registration applications or close accounts at any time if eligibility requirements are found to be unmet, without the need to provide any further explanation.

3 User Account

Each player is only permitted to hold one (1) active account only. Holding multiple accounts, whether under the same name or different names, is a serious violation of our terms.

• You are solely responsible for the security of your password and all account activity
• Do not share your login credentials with anyone, including family members
• Notify the i1m support team immediately if you suspect your account has been accessed without authorisation
• All personal information provided during registration must be accurate, complete, and up to date
• You are responsible for keeping your profile information up to date whenever changes occur

I1m shall not be held liable for any losses arising from your negligence in maintaining account security, including failure to protect your login credentials from third parties.

4 Deposit & Payment

I1m supports a variety of payment methods popular in Malaysia, including FPX, DuitNow, Touch 'n Go eWallet, GrabPay and ShopeePay. All deposits are processed instantly upon confirmation.

• Minimum and maximum deposit amounts vary depending on the selected payment method
• All deposits must be made using a payment method in your own name — third-party deposits are not permitted
• I1m reserves the right to request proof of ownership of the payment method at any time
• Any attempt to make a deposit using a stolen credit or debit card is a criminal offence and will be reported to the authorities
• Successfully processed deposits cannot be cancelled

5 Fund Withdrawal

Players may request a withdrawal of funds at any time, provided the following conditions have been fully met:

• The account has successfully completed the identity verification (KYC) process
• All rollover requirements associated with the bonus have been met
• There are no active investigations into the account in question
• Withdrawals must be made to a bank account or e-wallet registered in your own name
• The minimum withdrawal amount is RM 50 per transaction

Most withdrawal requests are processed within 5 minutes to 2 hours depending on the withdrawal method and the time the request was submitted. In certain cases requiring additional review, processing may take up to 24 business hours.

I1m reserves the right to suspend or reject suspicious withdrawal requests, along with a requirement for supporting documents before processing can proceed.

6 Bonus & Promotions

All bonuses, promotions, and special offers provided by i1m are subject to the specific terms stated in each respective offer. The general terms applicable to all bonuses are as follows:

• Each promotion may only be claimed once unless otherwise stated
• Bonuses cannot be transferred, sold or directly exchanged for cash
• Rollover requirements must be fully met before any withdrawal can be processed
• I1m reserves the right to void bonuses if abuse or fraud is detected
• Expired bonuses cannot be reclaimed
• Players who use multiple accounts to claim bonuses will be permanently banned from the platform

7 Game Rules

All games available on the i1m platform are operated in accordance with their respective game rules as set by licensed game providers. Players are responsible for understanding the rules of each game before playing.

• The outcome of all games is final and cannot be disputed except in cases of proven technical error
• In the event of a technical disruption during gameplay, i1m will refund the affected wagers once the investigation is complete
• The use of automation software, bots, or any unauthorised aids during gameplay is strictly prohibited
• Collusion strategies between players are prohibited and may result in the suspension of all accounts involved
• The return-to-player (RTP) percentage for each game is as stated by the respective game provider

I1m uses a certified Random Number Generator (RNG) to ensure all games are fair and unbiased.

8 User Conduct

All i1m users are expected to conduct themselves in a polite and respectful manner while using the platform, particularly when interacting with other players or customer support staff. The following behaviour is strictly prohibited:

• Offensive language, threats or harassment directed at any user or i1m staff
• Sharing another user's personal information without consent
• Spreading false or misleading information about i1m
• Attempts to hack, breach, or disrupt the platform's technical systems
• Any activity that violates applicable laws

I1m reserves the right to take appropriate action, including suspending or closing the account of any user who violates this conduct policy, without any compensation.

9 Privacy & Data Protection

I1m is committed to protecting the privacy and personal data of all users. The collection, processing and storage of your personal data is carried out in accordance with the i1m Privacy Policy, which forms part of this agreement.

• Your personal data is used solely for platform operations, identity verification and regulatory compliance
• I1m will not sell or disclose your personal data to third parties without your consent, except where required by law
• You have the right to request access to the personal data we hold about you
• All data is stored on secure servers with high-level encryption

For more information, please refer to Privacy Policy our complete.

10 Limitation of Liability

To the extent permitted by applicable law, i1m shall not be liable for:

• Any financial losses arising from gambling activity on the platform
• Service disruptions due to scheduled or unplanned system maintenance
• Losses resulting from unauthorised access to your account due to your own negligence
• Delays in transaction processing caused by third parties such as banks or e-wallet providers
• Any damage to your device resulting from use of the i1m platform

I1m's maximum liability to you under any circumstances is limited to the amount you deposited into your account within the 30 days prior to the claim arising.

11 Account Termination

A player's account may be terminated or suspended under the following circumstances:

• At the player's own request — contact customer support to voluntarily close your account
• Terms Violation — any serious breach of terms will result in immediate account closure
• Fraud or illegal activity — accounts involved in fraud, money laundering or other criminal activities will be closed and reported to the relevant authorities
• Inactivity period — accounts inactive for more than 12 consecutive months are subject to i1m's inactive account procedure

When an account is terminated for legitimate reasons, any remaining balance (after deducting bonuses that have not met the rollover requirements) will be returned to the player via the original payment method within 14 business days.

12 Responsible Gaming

I1m takes responsible gaming seriously and provides a range of tools to help players maintain control over their gambling activity. Available tools include deposit limits, loss limits, session limits, play breaks and self-exclusion.

• Players can set their own personal limits directly within the platform or app
• Limits that have been set take effect immediately; reductions to limits require a waiting period before taking effect
• A self-exclusion program is available for players who need more serious assistance
• The i1m support team is specially trained to assist players who show signs of problem gambling

For full details on the tools and resources available, please visit the Responsible Gaming us.

13 Terms Amendment

I1m reserves the right to amend, modify or update these Terms and Conditions at any time without prior notice. However, we will endeavour to inform players of material changes via in-platform notifications or email.

• The date of the latest update will always be displayed at the top of this document
• Continued use of the platform after the update date constitutes acceptance of the amended terms
• If you disagree with any amendments made, you have the right to close your account

It is the player's responsibility to review these Terms and Conditions periodically to stay informed of any updates.

14 Contact Us

If you have any questions, concerns or feedback regarding these Terms and Conditions, the i1m team is always ready to assist you. You may reach us through the following methods:

• Live Chat: Available 24/7 directly within the i1m platform or mobile app
• Support Email: [email protected] (response within 24 hours)
• FAQ: Visit the FAQ us for an immediate response

Our support team, fluent in both Bahasa Melayu and English, ensures every inquiry receives an accurate and satisfactory response in the shortest time possible.